Terms and Conditions

TeachMePT Terms & Conditions

Please be sure to read these terms and conditions in full before enrolling on your course, and call and speak to a member of the TeachMePT team if you need more information. These terms and conditions (the “terms”) are the basis of the contract (the “Contract”) between TeachMePT (“TeachMePT/us/we/our”) and you (“you/student”).

Course Selection

Select the course that you require via our website and please speak to a TeachMePT staff member to assist you if you require career or professional advice to ensure that you are selecting the right course for you.  Select the dates and venue you wish to attend and then pay a deposit (first payment on recurring payment plan, full amount or set up a recurring payment plan.  Then you should complete our enrolment form in full, paying particular attention to the required fields and e-mail it to info@teachmept.com.  If you omit a required field it may delay your application. In case you decide to submit your details over the phone to a member of the TeachMePT team, we will fill the enrolment form for you and email it to you for signing. These Terms & Conditions apply to your booking entirely.  If your course requires you to have a particular qualification (pre-requisite), you must provide proof of that qualification when enrolling.

Paying for your Course

If you are funding the course yourself, you will be required to forward a non refundable deposit (first payment on recurring payment plan) or the full amount for the course to secure your place on the course. Full payment must be received via the credit'/debit card, bank transfer or cheque. If a cheque is returned to us from the bank, there will be a £20 administration and bank charge fee applicable and you will have to use another form of payment. Prices are subject to change from time to time, however you will be charged the price that is currently advertised or that which has been agreed with you.  If paying by credit card a 2% handling charge may be levied.

If your employer or another person is paying for your fees, you must complete your employer's details in the appropriate section on the enrolment form, including a purchase order number in the payment section at the bottom. Payment must be received in full before your certificate can be released. Once we have received and confirmed your booking and you fail to attend the course, your employer will still be invoiced and liable for the full course fee amount.

Paying in Instalments

Most of our courses are eligible for payment by monthly instalments. If you wish to pay in this way then you will have to arrange a Recurring Payment Agreement for the amount and number of instalments stated on our website.  This will be taken securely by PayPal or SagePay.  Certificates will not be released until all course fees are paid.  

Recurring Payments

TeachMePT will not store any card details used for the purpose of taking the above payments contracted between TeachMePT and the Student on dates agreed. 

By signing this agreement the Student acknowledges that payments will be taken from the card details provided on the agreed dates shown at the time of booking.

In case that the payment has not been processed because of lack of funds in the account given, the Student will be given 5 working days to pay the outstanding instalment amount to TeachMePT.  For the Student whose payment fails from their debit/credit card. TeachMePT will charge a £10.00 non-payment fee for each failed attempt. For the purpose of clearing an outstanding balance TeachMePT reserves the right to take a payment from any payment card provided by the Student. It is the Student's responsibility to check their account deductions and contact TeachMePT immediately to make the outstanding payment, if any of the transactions were not processed. TeachMePT aim to inform the student about outstanding payments however due to external circumstances or incorrect contact details TeachMePT may not be able to contact the student after each missed payment.

TeachMePT will accept the following cards only: Visa Electron, Visa Debit / Credit, Mastercard, UK Maestro. By providing the card details the student agrees that they are the owner of the card or have been fully authorised to use the card by the card owner.

If the Student is completing the agreement online the Student will need to print their Name and Surname in the Student's signature field on the enrolment form as well which will act as signature.

Course certificates will be issued to the students only after the payment for the course was received in full by TeachMePT.  For students who signed up for the recurring payment plan all the instalments have to be paid up in full before the certificates will be issued to the student for the completed course.

Overdue Payments and Attendance

TeachMePT reserves the right to not allow a student to attend the course if there are outstanding overdue payments on their account. The overdue payment has to be cleared before the attendance day in order for the student to be allowed to the training.

Course Confirmation

TeachMePT cannot book and confirm your place on a course until we have a completed enrolment form and full payment/deposit/a payment plan arranged by Recurring Payment Agreement or an official purchase order number from your employer. If you have not received confirmation letter from us that you are booked onto the course, it is your responsibility to check that payment has reached us.  Places are booked on a first come first served basis.

Course Commencement

Once you are enrolled onto the course, you will be sent your course workbooks/study materials/online log in details as applicable, along with details of tutor and student support. You will also be given all the information that you need for attending the workshops and assessments. Having received the learning materials, the student should contact the TeachMePT team in order to receive introductory information regarding any additional support they should need.

Cancellation and Non Attendance

By completing your booking online or by telephone, and by signing (electronically or otherwise) and returning the enrolment form to us, you are agreeing to undertake and pay in full for your training. You have the right to cancel your course and receive a full refund providing you do so within 14 working days of returning your signed enrolment form to us.  Working days means that Saturdays, Sundays and public holidays are not included in this period.  We will process any applicable refunds only after all learning materials have been returned to us.  They must be free from defect and in a condition that we can sell them again.  If learning materials are returned to us in an unsatisfactory condition, a £100 charge will be deducted from any applicable refund.   If your course is due to start within 7 working days of when a booking is made, your right to cancel and receive a full refund will not apply.

If you wish to cancel your course after 14 working days of making a booking NO REFUNDS ARE GIVEN.  If you fail to attend and fail to inform us that you will not be attending, you will have to re-book the course and pay the full fee (minus the cost of the materials) once again.  If you fail to attend and have outstanding payments you will be pursued to pay in full.

If a student cannot complete a course resulting from serious medical condition which started during the course - a maximum of 50% paid fees may be refunded at the absolute discretion of TeachMePT - the exact amount of the refund will be calculated depending on how many days of the course the student has attended. If the student has not attended the course yet and is unable to attend the course because of serious medical condition - a maximum of 50% paid fees may be refunded at the absolute discretion of TeachMePT. For any refunds request resulting from medical condition, valid medical evidence must be provided together with the refund application. Each application for a refund will take up to 20 working days to be processed.

Bookings for Personal Training courses that combine Gym Instructor courses are for the whole course and not for the individual modules and as such, will be treated as a single course.  Any applicable refund will be treated as a single course.  Refunds will therefore not be given for course downgrades.

We reserve the right to remove students from any course that fail to comply with its standard practices and procedures explained here and in the course handbook.  We reserve the right to refuse enrolments and/or suggest alternative arrangement if we believe that it will not be in the best interests of other participants and/or the individual concerned to attend a TeachMePT course.

Transferring your Course

Once you have booked on to a course you will be expected to attend the workshops and assessments for the dates that you have agreed. However, if you cannot attend your chosen dates for any reason and you wish to change to another date, we will arrange to reschedule you onto a future course - subject to availability of course spaces.  You must notify us of your intent to transfer in writing (e-mail is acceptable) a minimum of 24 hours before your course attendance days/assessment days if you wish to transfer. Failure to notify us will result in you being recorded as a non attendee in which case you will be required to pay the full course fee again if you wish to re-book. If you inform us within 7 days of booking the course (your confirmed enrolment date) this transfer will be free of charge, however, if you inform us after this 7 day period, a £50 transfer fee will apply. The transfer fee for all one/two day CPD courses is £50. You can only transfer a course date 3 times and until your transfer fee is paid you will not be booked onto the next course. If you cannot attend for medical reasons, providing that you produce a valid medical certificate the transfer fee may be waived at the absolute discretion of TeachMePT.  TeachMePT can only confirm your place on the new course after the transfer fee is paid in full.  Please speak to one of the TeachMePT team about our payment methods. 

Any extension to distance learning/online learning courses that go over their course time limit will be liable to a £50 administration fee.

Assessments

Please note that for the practical assessments you must arrive on time. Failure to be punctual may result in you losing your assessment place and require you to reschedule at an additional cost of £100.  PT and Gym students must bring one subject for the practical assessment and they are likely to be required for approximately 2 hours. Failure to supply assessment subjects may result in your assessment being cancelled in which case you will have to reschedule at a cost of £100. TeachMePT can only confirm your new assessment dates after the £100 is paid in full.  Failure to turn up for an assessment will result in a £100 reschedule fee.

Re-sits

If you refer (failure to meet the assessment criteria) either a practical or a theory assessment you will need to arrange to re-sit. All practical reassessments are charged at £100 each and theory re-sits are charged at £50 each however you are entitled to unlimited re-sits.  Reassessments must be booked with your tutor and confirmation will be emailed to you.  TeachMePT can only confirm the new exam date when the applicable fee is paid in full.

Submission of Course Work

Where your course requires work to be submitted you are required to submit this by the date stipulated from the TeachMePT team.   Failure to do so will mean that you will not be assessed on the designated assessment days and you will therefore incur a £100 charge to reschedule your assessment dates.

Course Dates and Venues

TeachMePT will always endeavour to book quality training venues at convenient times and dates. However from time to time these may change and this may be outside of our control. Furthermore we cannot guarantee that all courses will reach the minimum numbers required to run the course, subsequently we reserve the right to reschedule courses should this occur. Where this is the case notification will be sent to you via email and you will be entitled to a free course transfer to an alternative course date or venue (subject to availability).

Certificates

Course certificates will be issued to the students only after the all course fees have been received.  For students who signed up for the recurring payment plan all the instalments have to be paid up in full before the certificates will be issued to the student for the completed course.

The certificates will be despatched via recorded mail which requires the student to sign for the letter upon delivery. We will send the certificate to the address that was given on the enrolment form.  Should the delivery address change, the student will need to notify TeachMePT in writing before their certificate is despatched. TeachMePT will not take responsibility for the certificates which have not been collected by the student or returned to TeachMePT.  In case of mail returns the certificates will be re-posted after the student has paid the £5 postage fee.  If a replacement certificate is required, the student will need to request this in writing (email is sufficient here).   TeachMePT will then request a replacement certificate from the awarding body once the student pays the £30.00 replacement certificate fee. 

Liability

Under no circumstances will TeachMePT be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this contract for any loss of profits, sales, business, or revenue.  Nor in any loss or corruption of data, information or software.  Any loss of business opportunity.  Any loss of anticipated savings or loss of goodwill.  Any indirect or consequential loss. 

Intellectual Property

Students do not have any right to use the TeachMePT logo unless we specifically consent in writing to you doing so.  All learning material supplied to students shall belong to us until payment in full has been received.  If we provide access to any online learning materials, students acknowledge that such access is granted to you solely as a licensee.  This licence will terminate on the set date given to you by us, completion of your course or cancellation.  The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of our website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Data Protection and Privacy Policy

Data collected from students will be used to administer the course or to inform you about similar products or services which we provide, unless you tell us that you do not want to receive this information.  We will not pass your data to 3rd parties unless statutory or funding regulations say that we must. 

We collect two kinds of information through our website: non-personal information and personal information.

The non-personal information we collect may include: the visitor’s browser type, device type, and operating system; area(s) of the Online Services visited; date and time of access; host or Internet service provider (ISP) information; and identification of the referring site (any site from which the visitor accessed the Online Services).  We use this information to track the total number of individuals using our website and to guide our efforts to improve the delivery of our services.

We may collect personal information that can identify a visitor or user, including but not limited to name, delivery address, email, telephone number.  We may also collect and process the following data about you:

Information that you provide by filling in forms on our site www.teachmept.com. This includes information provided at the time of registering to use our site or buy a course, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion delivered by TeachMePT, and when you report a problem with our site or services.  If you contact us, we may keep a record of that correspondence.  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We may use the information we collect through our website for a number of purposes, including but not limited to:

To provide you with products, services, or information you request

To deliver marketing communications or promotional materials that may be of interest to you

To improve the services we provide to you and the usefulness of the website

To customise your experience when using the website; and

To prevent and detect fraud, infringement, and other potential misuse of the website.

Testimonials, Blogs and other Interactive Services

We may offer blogs, online forums or other interactive features on our website that enable consumers to share information about our products/services or other issues of interest.  You should be aware that any communications you submit or post to any such interactive features on our website may be viewable by other participants or users.  Therefore, you acknowledge and agree that you have no expectation of privacy or confidentiality in the content you submit for such interactive features, whether or not it contains personal information about you.  Furthermore if you submit a review or testimonial, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Payment Security

TeachMePT takes card fraud prevention seriously.  That is why we do not store your debit/credit card details but instead, you enter them on a secured page and they are transferred using SSL technology.  We use Sage Pay to collect/process card transaction information.  Sage Pay and PayPal security policies can be accessed at the following page –

http://www.sagepay.com/security_policy

https://www.paypal.com/gb/webapps/mpp/paypal-safety-and-security

Changes to our Terms and Conditions

Any changes we may make to our terms and conditions and privacy policy in the future will be posted on our website.